The coming surge in EV buying will require more than a virtual experience. Dealers will be there with guidance, test drives, financing, and service.
Dealers are ‘all in’ on EVs and incredibly excited about the new electrified products that are being announced almost daily. Dealers are hungry for the sales and service opportunities that are going to come with having numerous new EV models to sell.
While today’s EVs are exceptional, particularly compared to those of just a decade ago, the reality is that almost all appeal primarily either to stalwart supporters of reducing greenhouse gas emissions or luxury vehicle l buyers who want to be on the cutting edge of technology and performance.
One of the great mistakes we make in assessing our progress on converting America’s fleet to electric is assuming that today’s EV buyers will look like the EV buyers of tomorrow. This simply isn’t true.
It is undisputed that Tesla has been extremely successful at selling its products, and the company deserves significant credit for what it has been able to accomplish. But Tesla’s success does not prove that you can sell EVs in great quantities in America: What Tesla has proven is that you can sell Teslas very successfully in America to a certain, and small, subset of affluent new-car buyers.
Mass adoption of EVs in America won’t be achieved using a Tesla-type of direct to consumer model. Why? Because the typical Tesla, Rivian, or Lucid buyer isn’t who’s going to be buying the next generation of EVs.
Look around at so many of EVs being announced and marketed heavily lately – the electric Chevy Silverado and Blazer, the VW ID.4, and the Hyundai IONIQ 6, for example. Far from status or luxury vehicles, each actually has a starting MSRP below the average transaction price of a new vehicle – including ICE cars and trucks – sold today.
As the EV market continues to leave the luxury niche status and enters the mainstream, its customers will come to resemble the average car buyer more and more. And it’s these EV customers of the future who we need to cater to if we are to have meaningful and broad EV adoption. Because to sell effectively to mass-market buyers, you need to capitalize on what has worked for mass-market buyers for generations.
Things like consumer education about the product, help with comparing models, working with a customer’s budget constraints, financing assistance, helping with trade-ins, allowing test drives, and – yes – even good-old-fashioned tire kicking. And this is all in addition to the new challenges specific to EVs, such as the complexities of charging – the fact, for instance, that electric rates vary based on the time of day and the level of charge – and other variables that don’t exist in the ICE market.
Dealers are absolutely essential in this world of new EVs. Because once you get past luxury vehicles and into the mass market, you will not achieve broad acceptance of any product, regardless of how it’s powered, by rejecting the attributes of the sales and service process that mass-market vehicle buyers aren’t just accustomed to, but that they depend on to confidently choose the right vehicle at the right price that best meets all their needs.
This is a critical juncture in our march towards a cleaner future. And it’s a good time for policymakers and stakeholders at all levels to think critically about what it’s going to take to sell EVs in greater volumes to customers who haven’t experienced EVs yet.
Because the reality is that it’s going to take a lot. It’s going to take a network of tens of thousands of retail and service points located in just about every corner of the country, not just a website. It’s going to take hundreds of thousands of knowledgeable sales staff, not just a 1-800 number. And it’s going to take hundreds of thousands of highly trained technicians capable of providing professional service on the spot, not just mobile repair trucks. It’s going to take dealers. Fortunately, we’re already here, and we are raring to go. https://greencarjournal.com/perspectives/industry-perspective/dealers-are-essential-to-broader-ev-adoption/
Mike Stanton is Chairman and CEO of the National Automobile Dealers Association