Addressing the Need for Service Techs
Nearly 109,000 career jobs are available at U.S. dealerships today, according to a recent Harris poll, sponsored by Automotive Retailing Today. The study underlines the need for talented service techs who are looking to make repairing cars a career.
AYES (Automotive Youth Educational Systems) is a new approach for hiring and training automotive technicians. It is a national partnership of automobile manufacturers and dealers and education departments in many states around the country. Together these groups are helping fill the many open service positions by preparing students for entry-level positions in dealerships all over the country.
More than 4,500 dealerships already are participating in AYES, literally “growing” their own technicians. AYES is supported at the highest levels of the automotive industry.
Video: Dealers face a growing crisis in the service department as the number of qualified technicians continues to shrink. See how AYES is helping them overcome it. The Dealer Crisis in Service, 8 minutes, Windows Media Broadband.
- Dealers: From job shadowing, to the mentored internships, to career placement, dealers act as an extension of the manufacturer and make AYES internships possible. But students aren’t the only ones benefiting from the experience. Sponsoring AYES students often results in higher retention rates in the dealership service department. A survey of 2004 AYES interns found that 76 percent are still with the same dealership.
- State and Metro Automotive Dealer Associations: State and metro associations and Automotive Trade Association Executives (ATAEs) administer local AYES programs and place students at participating dealerships. Many associations also provide scholarships for post-secondary education.
- Automobile Manufacturers: Eight automobile manufacturers support AYES and are helping enhance the public perception of automotive service careers through marketing campaigns, such as BMW’s ‘Teens and Wheels’ initiative.
- Fixed Operations Directors and Service Managers: Service staff members interact with AYES students on a daily basis, and, therefore, act as powerful role models. They are responsible for overseeing the AYES student during an internship and providing help and instruction.