Dear Dealers.

Thank you for your patience and understanding while the Department made changes to its operations following the guidelines of the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA) as a result of the COVID-19 pandemic.

Our Regional Offices are now open to the public.  We will be providing services by appointment only. 

Customers are required to make an appointment by calling or emailing the Regional Office (see the attached list).

Regional Offices will also continue to process documents and items received through the mail.  Each Regional Office will also have a “drop box” outside of their facility for customers who have not scheduled an appointment and choose to leave their documentation in a sealed envelope (checked daily).

To ensure safety, customers with scheduled appointments will need to successfully complete a questionnaire regarding COVID symptoms and have their temperature checked prior to entry into the Regional Office.   Customers who are unable to successfully complete the questionnaire and temperature check can leave their documents in the above mentioned “drop box.”

All customers:

  • Are required to wear a mask or face covering;
  • Must follow 6 ft social distancing guidelines at all times;
  • Must be seated in the designated limited seating inside of the facility.

Please be advised that all Regional Office staff will be wearing masks and/or face shields and strictly adhering to surface cleaning protocols.

The Department’s Regional Offices look forward to resuming services to you and the community again! We thank you for your continued cooperation during this challenging period.

Sincerely,

Bureau of Dealer Services

Division of Motorist Services

Department of Highway Safety and Motor Vehicles