Category: Legal/Regulatory Alerts

Texting Customers? Know the rules please!

According to a recent JD Power study, when dealers text their customers, customer satisfaction increases. Dealers using text messages are getting ahead of most of their competitors and are creating more satisfied customers....

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Dealer Advertising – The game must change

Not since 2004 has there been any real activity by Florida’s regulatory agencies regarding how dealers advertise on websites, in print and in various media.  However, the Federal Trade Commission (FTC)has been active...

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Using Credit Reports on Employees or Candidates

The Fair Credit Reporting Act is not just about risk based pricing, it also has new requirements for employers who might use credit reports in the employment process. New requirements went into effect September 21, for dealers...

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Dealer disclosures on lease contracts and RISC

Please pay special attention to how you are listing and disclosing your various dealer fees in your sales documents – buyer’s order, lease order, lease agreement and retail installment contract (ex. LAW). Lawsuits and regulatory...

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