Referenced here is an Office of Insurance Regulation (OIR) Bulletin issued to provide guidance on auto warranty refunds and the documentation that is needed to prove that a customer received a requested refund. In the first sentence and elsewhere it references auto dealers, as they oftentimes maintain the actual documentation proving the full refund was given.
Companies must demonstrate that refunds and other payments due consumers are being made in accordance with statutory provisions found in Sections 634.121 and 634.282, Florida Statutes.
