FADA represents Florida’s new, franchised car dealerships. These dealerships are well-known in their communities as great corporate citizens, supporting many efforts. FADA’s primary focus is to balance the interests of dealers and manufacturers. However, we can provide some direction in most cases.
We have compiled several resources for you on our website including searching for a vehicle or member dealership, who to call when you have a question about your recently purchased vehicle or service visit and general information on Florida’s New Car Lemon Law.
Resources for Consumers
- The Division of Consumer Services, under the Florida Department of Agriculture and Consumer Services, assists consumers and businesses with information on a wide variety of topics. When necessary, callers are directed to the appropriate government or private agency that can provide further assistance. In addition, they have regulatory authority over Motor Vehicle Repair Shops and assist consumers on their eligibility to file a Lemon Law claim for new motor vehicles, in conjunction with the Florida Attorney General. For general questions or consumer/regulated program related topics, please call their toll-free Consumer Services Hotline at 1-800-HELP-FLA (435-7352) or visit the Department of Agriculture and Consumer Services website.
- If you believe you are a victim of unfair or deceptive trade practices or would like information about Florida’s Lemon Law, please contact the Attorney General’s Office. The Lemon Law Hotline is 1-800-321-5366 (1-850-488-2221 for consumers outside Florida.) The Attorney General’s fraud hotline is 1-866-966-7226 (1-850-414-3990 for consumers outside Florida.)
- The Florida Department of Highway Safety and Motor Vehicles (DHSMV) licenses and regulates dealers in the State of Florida. They have made available their frequently asked questions on the recent dealer closings, along with other resources for consumers.
- Consumers who have questions about their Gap insurance or warranties should contact the Florida Department of Financial Services’ Division of Consumer Services or call 1-877-MY-FL-CFO.
- For questions about your automobile financing contract or to file a complaint, please contact the Florida Office of Financial Regulation or by calling 1-800-848-3792.
- All other complaints against license Florida dealers should be filed with the Department of Highway Safety and Motor Vehicles at the regional office responsible for the dealership. To file a complaint and access the address of the regional office nearest you, please click here.
